FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

• We currently ship exclusively within the United States.
• All orders are processed and delivered to U.S. addresses only.

2. How long is the processing and delivery time?

• Processing time: 1–3 business days
• Delivery time: 7–12 business days
• You will receive a tracking number once your order has shipped.

3. How can I track my order?

• Once your order ships, you will receive a tracking link via email.
• You can also track your order on our “Track Order” page using your tracking number.

4. What is your return policy?

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Please contact us at Support@zenicura.com before sending anything back.

5. My item arrived damaged. What should I do?

• Please email Support@zenicura.com within 48 hours of delivery.
• Attach clear photos of the damaged item and packaging.
• We will provide a replacement or refund depending on your preference.

6. Do you offer order cancellations?

• Orders can be canceled within 12 hours after purchase.
• After your order is processed, cancellations may not be possible.

7. What payment methods do you accept?

• We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
• All payments are securely processed through encrypted systems.

8. Do you offer support?

• Yes! Our customer support is available Monday to Friday, 9:00 AM – 5:00 PM (EST).
• You can contact us via email or through our Contact Page.

9. Can I change my shipping address after placing an order?

• Yes, but only if the order is still in processing.
• Contact us immediately with the correct address.
• Once the order is shipped, the address cannot be changed.

10. Will I be charged taxes?

• Sales tax is automatically applied at checkout when required by U.S. state law.

Business Information

Store Name: Zenicura
Company Name: FyoraStore LLC
Company Registration Number: 2025-001712412
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Phone: +1 (917) 444-3449
Email: support@zenicura.com
Opening Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)
Reach Out: Contact Page